FAQs

1. Do you accept refunds and exchanges? 

No, we do not accept any refunds. All sales are final. Due to hygiene reasons, we’re unable to offer refunds or exchanges - this helps us maintain the highest standards of safety and cleanliness for all customers. Once an order is placed and the shipping label is printed, we’re unable to cancel or make changes, so please double-check your order before confirming. Thank you for understanding!

2. How can I preserve the shine and beauty of my jewellery?

We want your beautiful jewellery to shine for years to come! Our pieces are made with high-quality stainless steel, 925 sterling silver, and 18k gold plating — all designed to be tarnish-free with proper care. To keep them looking as radiant as the day you received them, follow these simple tips:

✨ Keep it dry – Avoid wearing your jewellery while swimming, showering, or washing your hands. Water can impact the finish over time.

✨ Apply products first – Remove your jewellery before using lotions, perfumes, oils, or cleaning products, as these can dull the shine or affect the plating.

✨ Polish regularly – buff your pieces with a dry polishing cloth to restore their natural sparkle.

✨ Storage – Ideally store your Auroraa jewellery in a dark, cool and dry place within an air tight box or bag to help reduce scratching and tangling.

Stick to these simple care tips to keep your jewellery looking radiant and tarnish-free. If you do notice any discolouration, it’s likely that one of the guidelines wasn’t followed. Handle your pieces with care — when you look after them, they’ll keep you glowing in return! 💛

3. Is the jewellery tarnish free?

Absolutely! Our jewellery won’t tarnish as long as you follow the simple care instructions provided. We use premium materials like 18k gold plating and 925 sterling silver to keep your pieces looking beautiful for years to come. You’ll find the care guide online.

4. Do you ship Internationally?

No, at the moment, we ship exclusively within the UK.

5. Am I able to make changes to my order once it’s been processed?

Unfortunately, once your order is processed and on its way, we’re not able to cancel or refund it.

6. Can I change my shipping address after I have placed my order?

Please contact us as soon as possible, and we may be able to update if the order has not been processed, otherwise we cannot change this once the order is shipped.